Contact AlphaSecure
Questions about your account, a bug, a privacy request or a report of abuse? Email is the only support channel right now.
EMAIL
support@alphasecure.app
What to email us about
- Account and sign-in problems.
- Alarms, panic rooms, invites or household issues.
- Privacy requests under POPIA, including access, correction or deletion.
- Abuse reports or anything that breaks the terms.
- Press and partnership questions.
What to include
Your codename or account email, what happened, and the app version if you can. Don’t send your password or your live location unless we ask for it.
Not an emergency service
AlphaSecure alerts your household. It does not contact police, ambulance, fire or armed response. If you are in immediate danger, call 10111, 10177 or 112. See the terms.
Privacy
How we handle your information, and the rights you have under POPIA, is in the privacy notice.